Topic
Operations
3 articles
Operations
Why patients ignore statements — and the follow-up sequence that works
Mailed statements alone don’t get patient bills paid. A practical follow-up sequence — statement, text, email, call — with the timing and message principles that work.
By Reclaimly Team
Operations
A practical checklist before you switch on patient-balance outreach
Outreach only works when the data behind it is right. Five things to verify in your EHR and billing setup before the first reminder goes out — so the first message builds trust instead of burning it.
By Reclaimly Team
Patient billing
Patient responsibility is rising — what it means for your collections
High-deductible plans keep shifting more of each medical bill to patients. What growing patient responsibility means for practice revenue — and how billing teams adapt.
By Reclaimly Team