PatientPay
PatientPay is a modern patient-payment platform (its own term) with multi-channel billing, automated reminders, payment plans, and call-center support.
AI patient billing
PatientPay vs Reclaimly
A native, autonomous AI voice agent that resolves each balance — built for mid-market practices.
Looking for a PatientPay alternative? Reclaimly is the AI agent built for mid-market practices that understands each balance and makes proactive outbound calls to work it to payment on the EHR you already use.
PatientPay centers on the patient payment experience across channels; Reclaimly adds AI agents that work each balance to resolution on your EHR, set up by our team and live in under two weeks.
The short version
What each one is
Reclaimly
AI patient billing is software that uses AI agents to manage every patient balance from visit to payment — explaining charges, answering questions, following up by text, email, and phone, and taking the calls your team used to field — so providers collect more of what patients owe, with a person stepping in only for the cases that need one.
Head to head
PatientPay vs Reclaimly, side by side
A fair, line-by-line comparison — what PatientPay does, and where Reclaimly does the work end to end.
What it is
PatientPayPatient-payment & billing-communications platform
ReclaimlyAI agent that resolves the balance, then collects the payment
How balances get worked
PatientPayAutomated multi-channel reminders and payment plans across text, email, and mail
ReclaimlyAI chooses timing and channel per balance and follows through
AI phone calls
PatientPayInbound + outbound call-center services (AI & human-based) to supplement your staff.
ReclaimlyProactive outbound and inbound two-way AI calls that resolve each balance — explain charges, handle pushback, set up a plan, send a secure link on the call.
Handling questions
PatientPaySelf-service payment flow plus call-center support
ReclaimlyExplains charges and answers questions in the conversation
Visibility & control
PatientPayReal-time performance dashboards
ReclaimlyEvery balance and interaction visible in real time
Reflects publicly available information about PatientPay as of July 2026; product capabilities change — see PatientPay’s site for current details. We only claim outcomes for Reclaimly as percentages and time windows.
Where Reclaimly wins
Execution and transparency — without the trade-off
Most options make you choose: do the work but lose visibility, or stay in control but do it all yourself. Reclaimly does the work autonomously and stays fully visible — and it's live in under two weeks.
Execution →Transparency →
PatientPay
Reclaimly
Reclaimly lands where most options can't — high execution and full transparency at once.
Execution, not just messages
An autonomous AI agent does the work — understands each balance and follows through. Not another portal, not a fixed sequence.
Full transparency
Every balance and interaction is visible in real time. You set the rules and keep the patient relationship — never opaque.
Live in under two weeks
Connects to the EHR you already use and our team runs the setup — no new system for staff to learn.
Being fair
When PatientPay makes sense
PatientPay makes sense if your follow-up already works and you mainly need a better way to present bills and process payments. If the gap is getting patients to engage and resolve balances in the first place, that is where Reclaimly does the work.
What PatientPay is good at
- A smooth digital payment and processing experience
- Clear statements and flexible payment options
- Reduces friction at the moment of payment
- An established patient payments footprint
When you want that work done autonomously — with full visibility, and live in under two weeks — that's where Reclaimly comes in.
By the numbers
The outcome practices see with Reclaimly
Results vary by practice and patient mix — but the pattern is consistent. We report percentages and time windows only, never a single guaranteed figure.
- +20–100%more collected from patientsdepending on specialty and current RCM practices
- < 2 weeksaverage time to collectdown from roughly 40 days of manual follow-up
- 97%+of patient cases handled without a humanyour team steps in only for disputes and edge cases
Keep comparing
Connects directly to the EHR you already use — including Epic, athenahealth, and eClinicalWorks.
FAQ
PatientPay vs Reclaimly — questions
Yes. Reclaimly is an AI-native PatientPay alternative for mid-market practices that want each balance resolved by an autonomous AI agent. PatientPay runs multi-channel billing and AI & human-based call-center services; Reclaimly’s AI agents do the work — understanding each balance, following up across channels, and making proactive outbound calls from visit to payment.
PatientPay runs proactive multi-channel billing (text, email, mail), payment plans, and call-center support. Reclaimly is built for mid-market practices and adds an autonomous AI agent: it understands each balance, chooses the right outreach for it, explains charges in plain language, makes proactive outbound calls, and works the account until it is resolved — with full real-time visibility for your team.
PatientPay runs solid multi-channel billing and payments. For mid-market practices that want an autonomous AI agent to resolve each balance — proactively, across channels including outbound calls — Reclaimly is usually the better fit, and goes live in under two weeks. Practices typically see +20–100% more collected from patients, depending on specialty and current RCM practices.
Get started
See it on your own patient balances
Get a 15-minute walkthrough using your own workflow and data, and see how Reclaimly collects more from patients while taking the routine follow-up off your team.
HIPAA-compliant · BAA available · live in under two weeks