Blog
Insights on patient billing
and the AI that resolves it
Practical notes from the team building Reclaimly — on patient balances, billing operations, and what actually gets bills understood and paid.
Blog
The Patient Balances You've Already Earned But Haven't Collected
The clinical visit closed. Insurance paid. So why is revenue still missing? The answer is in your post-insurance patient balances — and it's fixable.
By Robert Ashner
Blog
The Patient Responsibility Window Is Finally Being Rebuilt
What one urgent care operation learned when it rebuilt the last mile of its revenue cycle — with zero staff
By Robert Ashner
Blog
Patient Responsibility Recovery Hasn’t Changed in 40 Years — Until Now
We've been chasing patients for decades to get paid for what we've already earned.
By Robert Ashner
Blog
AI Doesn’t Fail — Your Workflow Does
AI doesn’t fail because the tech is weak. It fails because the workflow was never implemented — and every week you wait, revenue disappears.
By Robert Ashner
Blog
Transforming the Patient Experience in the Last Mile of the Revenue Cycle
Where enterprise AI re‑imagines the workflow — and in patient responsibility, it is the workflow.
By Reclaimly Team
Blog
The KPI Nobody Tracks — But Every Healthcare Organization Should
A breakdown of the adjudication date as the true start of patient responsibility — and the KPI healthcare leaders should track: Days to Patient Pay (DTP).
By Robert Ashner
Blog
Patient POS Collections Are Improving — But the Real Problem Is Just Beginning
Hospitals and practices are accelerating collections through stronger patient communication, earlier payment plans, and more effective financial engagement — and the volume is compounding.
By Robert Ashner
Blog
Why Health Systems Are Bringing RCM Back In-House
For years, outsourcing RCM was the default strategy for large health systems; advances in technologies are redesigning the model.
By Robert Ashner
Blog
The AI Noise in Healthcare Is Deafening — But CFOs Are Asking a Different Question
Healthcare is experiencing the loudest AI cycle in its history.
By Robert Ashner
Blog
When AI Runs the Workflow, the Work Itself Changes
𝐀𝐈 𝐢𝐬𝐧’𝐭 𝐫𝐞𝐩𝐥𝐚𝐜𝐢𝐧𝐠 𝐭𝐡𝐞 𝐰𝐨𝐫𝐤𝐟𝐥𝐨𝐰. 𝐈𝐭’𝐬 𝐫𝐞𝐩𝐥𝐚𝐜𝐢𝐧𝐠 𝐭𝐡𝐞 𝐧𝐞𝐞𝐝 𝐟𝐨𝐫 𝐡𝐮𝐦𝐚𝐧𝐬 𝐭𝐨 𝐫𝐮𝐧 𝐢𝐭.
By Robert Ashner
AI Noise
The AI Noise Is Deafening — But Days to Pay Tells the Real Story
Healthcare is drowning in AI noise — clinical models, coding automation, denials prediction, workforce tools, scheduling optimization, and every flavor of “intelligent” workflow.
By Robert Ashner
Security
HIPAA compliance checklist: 7 questions to ask any AI billing vendor
Can AI billing software be HIPAA compliant? Yes — with the right safeguards. Seven questions about BAAs, PHI handling, and audit trails to ask before you sign.
By Reclaimly Team
Operations
A practical checklist before you switch on patient-balance outreach
Outreach only works when the data behind it is right. Five things to verify in your EHR and billing setup before the first reminder goes out — so the first message builds trust instead of burning it.
By Reclaimly Team
Patient billing
Patient responsibility is rising — what it means for your collections
High-deductible plans keep shifting more of each medical bill to patients. What growing patient responsibility means for practice revenue — and how billing teams adapt.
By Reclaimly Team
Operations
Why patients ignore statements — and the follow-up sequence that works
Mailed statements alone don’t get patient bills paid. A practical follow-up sequence — statement, text, email, call — with the timing and message principles that work.
By Reclaimly Team
AI
What is AI medical billing? A plain-English guide for practices
AI medical billing, explained without the buzzwords: what AI agents actually do with patient balances, how it differs from billing automation, and how to evaluate it.
By Reclaimly Team
Patient billing
Why patients don’t pay their medical bills — and what actually changes it
Most unpaid patient balances aren’t about unwillingness. They’re about confusion, timing, and effort. Here’s what the billing process looks like from the patient’s side — and what practices can change.
By Reclaimly Team