An AI agent that understands every patient balance and resolves it
Not a chatbot, not another portal. It reads the visit and the coverage, then calls, texts, and emails until the balance is paid — so you collect more and your team stops chasing follow-ups.
- You collect more
- Get paid in days,
not weeks - No more chasing
patient balances
- HIPAA-compliant
- BAA available
- Works with your EHR
- One office or ten
HIPAA-compliantThe difference
Reclaimly understands the case before it sends anything.
Most tools fire messages on a schedule. One agent sees every visit, claim, and reply, so patients never repeat themselves.
Reminder: your balance is due. Please pay.
Reminder: your balance is due. Please pay.
I think my insurance still owes part of this?
Reminder: your balance is due. Please pay.
- Same message, every patient
- Replies don’t change what happens next
- Each touch starts from zero
Hi Maria, your insurance just finished processing both visits. Only your portion is left, and I can split it into three payments if that’s easier.
- Reads the full history, then responds
- Adapts to each patient and balance
- Picks the channel and the moment
One platform
From visit to payment, in one connected system
Instead of six tools stitched together, every balance runs through one continuous flow — whether you run one office or ten.
- VisitBalance created
- UnderstandCoverage, charges, context
- CommunicateCall, text, email
- ResolvePlans, questions, flags
- PaymentCollected
Reclaimly works the patient-balance portion — what patients owe after insurance — alongside the claims and EHR workflow you already run. It doesn't replace them.
The usual setup: six separate tools
Six tools, five hand-offs — and every hand-off is a place a balance can stall.
Full visibility
Reclaimly does everything for you, but you see everything it did.
Every call, text, email, and payment is logged against the balance as it happens. Open any patient and read exactly what the agent did, what the patient said, and where the money stands.
- J. WhitfieldThree payments, autopayPaid in full
- Maria S.Resolved ThursdayPaid in full
- D. OkaforPayment 4 of 6 came inPlan active
- R. CastilloText thread openIn conversation
- A. NovakDisputed charge, waiting on youFlagged for you
- Mon 9:14aCalled — patient asked about her insurance
- Tue 8:02aInsurance reprocessed; balance updated
- Tue 8:03aTexted the new amount with a payment link
- Thu 11:26aPaid in full
If something needs you, it’s flagged. Everything else moves without you.
Built to fit
Fits your workflow, with you in control
Reclaimly plugs into the EHR you already run — nothing to install, nothing to migrate. Your team keeps its workflow and the chasing comes off their plate, with the controls to step in whenever they want.
Runs inside your current workflow
- Connects directly to your EHR — no portal, no manual uploads. We run the integration end-to-end.
- Nothing new for your staff to learn — the only change they’ll notice is that chasing balances stops landing on their desk.
- Works out of the box. If your practice has its own policies or escalation paths, Reclaimly follows them.
You set the rules
- The defaults work from day one; change the tone or timing whenever you like.
- Step in on any conversation, or pause everything, with one click.
- If something looks unusual, the agent flags it to your team instead of guessing.
Works with your EHR
Our team connects Reclaimly to the EHR you already run and handles the whole setup — no portal, no manual uploads, and nothing new for your staff to learn.
+ any other system — if your EHR isn’t in the strip, we still connect to it.
See all EHR integrations →By the numbers
More collected, faster, with less of your team’s time
Whether you run one office or ten, practices on Reclaimly see the same pattern:
+20–100%
more collected from patients
depending on specialty and current RCM practices
< 2 weeks
average time to collect
down from roughly 40 days of manual follow-up
97%+
of patient cases handled without a human
your team steps in only for disputes and edge cases
Measured across practices on Reclaimly — independent and multi-site, spanning specialties like behavioral health, physical therapy, cardiology, urgent care, and dermatology — by comparing patient collections before and after going live.
Three ways to work patient balances
Hire more people and you buy control at a rising cost. Hand it to an outsourced RCM and you buy capacity but lose sight of the work. Reclaimly is the third option: an AI agent that works every balance itself.
If you need a full RCM team to own claims and denials end-to-end, an outsourced partner still has a role. Reclaimly stays focused on one thing: resolving what patients owe after insurance.
Figures reflect typical results across practices using Reclaimly.
FAQ
AI patient billing, answered
AI patient billing is software that uses AI agents to manage every patient balance from visit to payment — explaining charges, answering questions, following up by text, email, and phone, and taking the calls your team used to field — so providers collect more of what patients owe, with a person stepping in only for the cases that need one. That’s what Reclaimly does.
No. AI takes over the repetitive follow-up: reminders, questions, payment plans, status checks. People keep the work that needs judgment: appeals, disputes, edge cases. With Reclaimly the agents resolve routine patient balances end-to-end, and your team reviews only what gets flagged.
Medical billing is one piece of revenue cycle management. Billing is the work of getting paid for care that’s already happened — claims, statements, follow-up. RCM covers the whole financial life of a visit, from registration and eligibility to the final payment. Reclaimly works the patient-balance end of that cycle: understanding what each patient owes and resolving it.
Automated billing follows scripts. If X days pass, it sends Y. It can’t read a reply or handle a question it wasn’t programmed for. AI medical billing understands the context: what the patient asked, what changed on the claim. Reclaimly’s agents act on what they find and keep going until the balance is resolved.
AI patient engagement is AI handling the billing conversations with your patients: answering questions, explaining charges, setting up payments, on whichever channel the patient replies to. With Reclaimly it’s one continuous conversation that carries across call, text, and email, so patients never start over.
No. A chatbot matches questions to canned answers; a reminder tool sends the same message on a schedule. Both stop at the message. Reclaimly starts from the balance: it reads the case, picks the channel and the moment, answers whatever the patient asks, and keeps going until the balance is paid or a person needs to look at it.
An in-house team gives you control but costs more every year: salaries, training, turnover. Outsourced RCM lowers the cost but takes the work somewhere you can’t see, and the easy accounts tend to get the attention. Reclaimly does the work itself and shows you all of it, live in under two weeks on your existing systems.
Yes. Reclaimly is HIPAA-compliant and signs a BAA. It connects directly to your EHR, patient data stays protected at every step, and every conversation the agent has is visible to your team.