For multi-site groups & health systems
Lower your cost to collect — across every site, team, and channel
Reclaimly is AI patient billing for multi-site groups — autonomous agents run every patient balance from visit to payment, so the same outreach happens consistently at every location.
HIPAA-compliant, with a signed BAA
+20–100%
more collected from post-visit patient balances
depending on specialty and current RCM practices
< 2 weeks
average time to collect, vs ~40 days
97%+
of patient cases handled without a human
your team steps in only for disputes and edge cases
Why groups choose Reclaimly
Three wins that compound across every site
You already collect nearly everything payers owe. What's left — patient balances after insurance — is the least-worked A/R you own. That tail is where Reclaimly collects.
Lower cost to collect
Standardizes explanations, outreach, and escalation so manual balance follow-up drops — and billing time goes to the cases that need it.
More consistent operations
Applies the same balance-resolution logic across sites, teams, and touchpoints — so every location works the same way.
Better patient experience
Clearer explanations, better follow-up, and more straightforward next steps — at every touchpoint, in plain language.
More collected from patients
Lower cost and consistent follow-up compound into more balances resolved across the whole organization.
How Reclaimly works
How Reclaimly collects more of what patients owe
AI agents handle every patient balance from visit to payment — and flag only the complex cases for your team.
One conversation around every balance
Patients move between calls, SMS, email, and the portal without starting over — every touchpoint shares the same balance history.
Clear explanations at every touchpoint
What they owe, what insurance covered, what remains, and what to do next — explained in plain language.
Follow-up that adapts to the case
The right next step, timing, and channel for each balance — based on what the patient actually does.
Exceptions surfaced before revenue stalls
Flags balances that need special handling so your team steps in before the case drifts — fewer routine balances on their plate.
Patient balance
One shared history
Email
Statement explained in plain language
SMS
Reminder with a clear next step
Two-way call
Balance discussed, questions answered
Same balance history across every channel — so nothing restarts and nothing slips.
Consistency & control
One shared approach across the whole organization
Every site and team works from the same balance-resolution logic, so you manage one process instead of many — more consistent follow-up, clearer escalation, fewer balances stuck.
- Less variation across teams and sites
- More predictable follow-up
- Earlier action on stuck balances
- Better control over the process
A process that's easier to manage and harder for revenue to leak out of.
Across your sites
Varies- Riverside Clinic
- Downtown Family Care
- Westgate Health
- Lakeview Medical
One shared approach — every site on the same cadence.
Rollout built for scale
A rollout built for operational complexity
Shape the model, launch in a controlled environment, then expand — proving the approach in one scope before it touches the rest of the organization.
Shape the model
Define workflows, exception handling, escalation paths, and ownership across the initial scope.
Launch in a controlled environment
Go live in one region, site group, or operational subset to validate the model — without org-wide disruption.
Expand with confidence
Roll out in stages as the process proves out and teams align.
Shape the model
Define workflows, exception handling, escalation paths, and ownership across the initial scope.
Launch in a controlled environment
Go live in one region, site group, or operational subset to validate the model — without org-wide disruption.
Expand with confidence
Roll out in stages as the process proves out and teams align.
What Reclaimly helps you put in place
Workflow setup
We configure your outreach, follow-up, and escalation logic together with your team.
Policy support
We map the policies you have during setup — and fill any gaps with your team as we go.
Controlled launch
Start in one defined scope, then widen as results come in.
Post-live refinement
We keep refining on real cases and team feedback after launch.
Your SOPs, followed
Reclaimly adapts to your SOPs — not the other way around
Multi-site organizations run on standard operating procedures — so where you have them, Reclaimly follows them. During rollout we map your follow-up cadences, escalation paths, payment-plan policies, and tone guidelines into Reclaimly at every location. And where a procedure doesn't exist yet, proven defaults carry you from day one.
- One playbook, every site — no per-location drift
- Per-site or per-region overrides where policies differ
- Built for hospital-affiliated networks and multi-site specialty groups alike
- Follow-up cadence & channels
- Escalation & exception paths
- Payment-plan policies
- Tone & messaging
Change it once, it applies everywhere.
Built to fit your stack
Fits your existing systems and operations
We run the EHR integration end-to-end, so it adds minimal operational lift — Reclaimly connects directly to your EHR, with no portal and no manual uploads.
Reclaimly works with the EHR you use
- + any other system
EHR-agnostic by design — these are just the systems teams ask about most.
We run the integration
Reclaimly connects directly to your EHR — no portal, no manual uploads. Our team runs setup and onboarding end-to-end.
Reclaimly does the follow-up
Your billing team has nothing new to learn — no new system, no training. The work itself moves to Reclaimly: it runs balance outreach across calls, text, email, and the portal, so staff step in only on the cases that need a person.
Secure by default
HIPAA-compliant, with a signed BAA and a security posture built for revenue cycle management.
FAQ
Common questions from multi-site billing teams
You shape the model first, launch in one region or site group to validate it, then expand in stages as the process proves out — a phased rollout, not flipped on everywhere at once. A controlled go-live in one scope typically validates workflows, escalation paths, and follow-up in about two weeks before any organization-wide disruption.
Yes. Reclaimly is HIPAA-compliant, signs a BAA, and maintains a security posture built for healthcare revenue cycle management. Patient balance data stays protected across every channel the AI agents use, from calls to the patient portal — security and compliance are part of setup, not an afterthought.
Every site runs the same balance-resolution logic, follow-up cadence, and escalation paths, so you manage one consistent process with less variation across teams. You define the workflows, exception handling, and ownership up front, and exceptions are surfaced before revenue stalls — a strong fit whether you run hospital RCM in-house or outsource revenue cycle management today.
AI agents handle routine balance communication end-to-end across calls, SMS, email, and the portal, so your team makes far fewer manual touches and routine balances move forward with much less hands-on follow-up. By standardizing this work as RCM automation across every site, groups typically free a meaningful share of billing time and bring average time to collect under two weeks versus the roughly 40 days of manual follow-up. Fewer manual touches plus faster resolution is what brings cost to collect down.
More from the balances you’re not collecting today — how much depends on your baseline, which is why we publish a range, not one number. Groups that already collect well up front typically land near the bottom of the +20–100% range; the top belongs to organizations whose post-visit follow-up is a statement on repeat. During rollout we pull your baseline from your own data, so the lift you see is measured against your numbers, not ours. We report outcomes as percentages and time windows only.
No. Reclaimly connects directly to your EHR and our team runs the integration, so staff keep their existing workflow — with less manual follow-up on routine balances. Complex cases are flagged to your team with the full balance history attached, so they step in with context instead of starting over.
Fast and phased. A controlled go-live in one site group or region typically takes about two weeks, then you expand site by site as the model proves out — so you see results in one scope before it touches the rest of the organization.
See it on your workflow
See how Reclaimly lowers your cost to collect across your operations
Tailored to multi-site, multi-team billing — book a walkthrough on your workflow, your EHR, and how rollout would run.
Lower cost to collect, consistent operations at every site — and more collected from patients, with fewer balances slipping through. HIPAA-compliant, with a signed BAA.